Privacy policy

Privacy Policy

This Privacy Policy describes how Lux Cove Skincare (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from luxcoveskincare.com (the "Site") or otherwise communicate with us (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons.

We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to:

  • Communicate with you

  • Provide the Services

  • Comply with applicable legal obligations

  • Enforce our terms of service

  • Protect or defend the Services, our rights, and the rights of our users or others

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services.

When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Basic contact details including your name, address, phone number, and email

  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number

  • Account information including your username, password, and security questions

  • Shopping information including the items you view, add to your cart or wishlist

  • Customer support information including information included in communications with us

Some features of the Services may require you to provide certain information. If you choose not to provide it, you may not be able to access certain features.

Information We Collect Through Cookies

We also automatically collect certain information about your interaction with the Services (Usage Data).

This may include:

  • Device information

  • Browser information

  • Network connection details

  • IP address

  • Pages visited and interactions with the Site

We may collect this information using:

  • Cookies

  • Pixels

  • Web beacons

  • Similar tracking technologies

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

  • Shopify, which powers our store

  • Payment processors, which collect payment information to process orders

  • Advertising partners and analytics providers

When you interact with emails, ads, or our website, these partners may collect information using tracking technologies.

Any information obtained from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

We use your information to:

  • Process payments

  • Fulfill orders

  • Send order confirmations and notifications

  • Manage accounts

  • Arrange shipping

  • Handle returns and exchanges

  • Enable product reviews

Marketing and Advertising

We may use your information to:

  • Send promotional emails or offers

  • Show advertisements relevant to your interests

  • Improve advertising performance

Security and Fraud Prevention

We may use personal information to detect and investigate fraudulent or illegal activity.

You are responsible for keeping your account credentials secure.

Customer Communication

We may use your information to provide support and improve our services.

Cookies

Like many websites, we use Cookies to improve your experience.

Cookies help us:

  • Remember user preferences

  • Improve site functionality

  • Run analytics

  • Optimize marketing performance

More information about Shopify cookies can be found here:

https://www.shopify.com/legal/cookies

Most browsers accept cookies automatically, but you can disable them through your browser settings.

How We Disclose Personal Information

We may disclose personal information in certain situations, including:

  • With vendors or service providers (IT services, analytics, shipping providers)

  • With payment processors

  • With marketing and advertising partners

  • With affiliates within our corporate structure

  • When required by law

  • To protect our rights or the safety of our users

User Generated Content

Our Services may allow users to submit reviews or other public content.

Any content submitted publicly may be visible to other users.

We cannot guarantee privacy for publicly shared content.

Third Party Websites and Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

Children's Data

Our Services are not intended for children.

We do not knowingly collect personal information from individuals under 16 years of age.

If you believe a child has provided personal information, please contact us so we can delete it.

Security and Retention of Your Information

No online system can guarantee complete security.

We take reasonable measures to protect your information but cannot guarantee absolute security.

Personal data is retained only for as long as necessary to:

  • Provide services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

Your Rights and Choices

Depending on your location, you may have rights regarding your personal data, including:

  • Right to Access

  • Right to Delete

  • Right to Correct

  • Right to Data Portability

  • Right to Restrict Processing

  • Right to Withdraw Consent

You may also opt out of promotional emails by clicking the unsubscribe link in marketing emails.

Complaints

If you have concerns regarding how your personal data is handled, please contact us.

If you are not satisfied with our response, you may contact your local data protection authority.

International Users

Your personal information may be transferred, stored, and processed outside your country of residence, including in the United States.

When transferring data outside the European Economic Area, we rely on recognized legal safeguards such as Standard Contractual Clauses.

Contact

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: luxcoveskincare@gmail.com
Website: luxcoveskincare.com